FixDar Privacy Policy

Effective date: 6 October 2026

This Privacy Policy explains how FixDar (“FixDar”, “we”, “us” or “our”) collects, uses, shares and protects your information when you use the FixDar mobile application (the “App”). The App connects customers who need home maintenance and repair services with workers who provide those services.

By using the App, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the App.

Information We Collect

Information you provide to us

Account information: your name, mobile phone number, email address, address, city and area when you create an account or update your profile.

Referral and promo codes: a referral code or promo code, if you enter one.

Booking information: the service you request, your selected date and time slot, the service address, and any comments or instructions you add to your order.

Payment information: the payment method you choose (cash, Easypaisa or JazzCash/card), the order amount and payment status. If you pay with Easypaisa, we collect your Easypaisa mobile account number and email address to process the payment.

Ratings and reviews: ratings you give after a service, for example for the service, price and the worker’s uniform.

Communications: feedback, complaints and warranty claims you send to us, and our replies to you.

Information collected automatically

Location: with your permission, the App accesses your device’s location only while you are using the map screen to select your service address. We save the selected address and its map coordinates with your account and orders so that a worker can reach you. The App does not collect your location in the background. You can turn off location access at any time in your device settings and still select your address manually on the map.

Notification token: a device token that allows us to send you notifications about your orders, payments and support replies.

App activity: the services and promotional banners you open in the App, used to understand which services are popular and to improve the App.

Order and transaction history: records of your orders, quotations, invoices and payments.

Technical information: the App version, used to check whether an update is required.

Information from sign-in providers

If you choose to sign in with Google, we receive basic profile information from Google, such as your name and email address, as allowed by your settings with Google.

Information we do not collect through the App

The App does not access your contacts, photos, camera, microphone, call logs or SMS messages.

Calls with our support team

When you call FixDar support, including when you start the call from the App, the call is made through your phone’s regular dialer. Calls with our support team may be recorded outside the App for quality assurance, staff training, and to resolve complaints or disputes. Call recordings are kept only as long as needed for these purposes, are accessible only to authorized FixDar staff, and are not shared with third parties except where required by law.

How We Use Your Information

We use your information to:

• create, verify (including by one-time password sent to your mobile number) and manage your account;
• take your bookings, show available services and time slots in your area, and assign a worker;
• share the details needed to complete your service with the assigned worker;
• process payments and keep records of your transactions, quotations and invoices;
• send you notifications about your orders, payments, promotions and support replies;
• provide customer support and handle feedback, complaints and warranty claims;
• review recorded support calls to check service quality and resolve complaints or disputes;
• apply referral and promo codes;
• understand how the App is used and improve our services;
• keep the App secure and prevent fraud or misuse;
• comply with legal obligations.

How We Share Your Information

We do not sell or rent your personal information. We share it only in these cases:

Between customers and workers: when you place an order, we share your name, phone number, service address, location and order details with the assigned worker so they can contact you and complete the service.

Service providers: we use trusted third-party services to run the App. They process data only to provide their services to us:

• Google Firebase (account sign-in and push notifications): https://firebase.google.com/support/privacy
• Google Maps (maps and address search): https://policies.google.com/privacy
• Google Sign-In: https://policies.google.com/privacy
• Easypaisa (online payments): https://easypaisa.com.pk
• JazzCash (online and debit/credit card payments): https://www.jazzcash.com.pk

Legal reasons: when required by law, court order or a government authority, or to protect the rights, safety and property of FixDar, our users or others.

Payments

You can pay for services in cash, through Easypaisa, or through JazzCash (including debit/credit card). When you pay through JazzCash or by card, the JazzCash payment page opens inside the App and you enter your payment details directly on that page. We do not receive or store your full card number, card PIN or CVV. Online payments are processed by the payment providers listed above under their own privacy policies.

Data Retention

We keep your information for as long as your account is active, or as long as needed to provide our services. After your account is deleted, we delete or anonymize your personal information, except where we must keep certain records, such as transaction and invoice records, for legal, tax, accounting, payment or dispute reasons. Support call recordings are kept only as long as needed for quality assurance or to resolve a complaint or dispute, and are then deleted.

Account and Data Deletion

You can delete your account at any time in the App by going to Settings → Delete Account.

You can also request deletion by emailing management@fixdar.com from the email address or with the phone number linked to your account, with the subject line “Account Deletion Request”. We will verify your request and delete your account and related personal data, except information we are required to keep as described under Data Retention.

Data Security

We use reasonable technical and organizational measures to protect your information, including secure (encrypted HTTPS) connections between the App and our servers and limited access to personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

• You can view and update your account information in the App or by contacting us.
• You can turn off location access and notifications at any time in your device settings.
• You can request access to, correction of, or deletion of your personal data by contacting us.

Children’s Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Effective date” above. Your continued use of the App after changes are posted means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: management@fixdar.com